Improving the Lives of Families
through Child Care Services,
Research and Advocacy

Supporting Child Care Heroes in LA County

Child care is essential and now more than ever, child care providers need our support. Throughout the COVID 19 pandemic, LA County’s child care providers have stepped into their role as child care heroes to support other essential workers, children, families, and our communities. In partnership with many generous donors and member agencies, CCALA has provided and distributed more than 2 million essential health and safety items (i.e. face coverings, sanitizer, cleaning supplies, diapers, and much more) to support our child care heroes through this time of uncertainty.

As we continue to find ways to support child care providers, we want to acknowledge the generous contributions of the following supporters. THANK YOU for your commitment to our child care heroes!

Office of Senator Holly J. Mitchell (SD-30)


BCubed Shipping

Dodgers Foundation

First 5 CA


MRO Supply



Lakeshore Learning

Sesame Street in Communities





This website (the “Site”) is owned and maintained by Crystal Stairs, Inc. (“Crystal Stairs,” "we," "us," or "our”). Your privacy is important to us. To demonstrate our commitment to your privacy, we have provided this privacy policy that explains our online information practices. This policy applies to all “personally identifiable information” collected on the Site. By using the Site, you agree to be bound by the terms of our privacy policy. You further agree that the information that we gather now will be subject to the privacy policy in effect at the time of use.

Personally Identifiable Information. Personally identifiable information is information that identifies a particular individual including, but not limited to, name, address, phone number, or e-mail address.

Crystal Stairs does not collect any personally identifiable information unless you voluntarily provide it to us. We use personally identifiable information you provide to answer your questions or provide you with the information you requested. We may also use your personally identifiable information to tailor the Site to you and for internal purposes.

We do not share your personally identifiable information with any third parties without your permission, except:(1) where an applicable law, regulation or legal process requires it; (2)to investigate, prevent, or take action regarding fraud, threats of harm to others, or other illegal activities; or (3)to exercise our legal rights under this policy or defend against legal claims.

Occasionally we share your contact information (i.e. name, job title, mailing address, phone number, fax number and email address) with grantee, funders and other organizations whose activities are, in our judgment, compatible with the goals and purposes of Crystal Stairs. If you do not wish to have your information shared in this way, please contact us. Please note that changes to your preferences may not be effective immediately and will only be effective prospectively.

Aggregated Information (i.e. cookies). Most websites use cookies and log your IP address. When you visit the Site, we may use cookies and log your IP address. A cookie is a message that is sent to your computer from a web server and stored on your computer's hard drive. An IP address is a number that is assigned to your computer automatically when you use the Internet.

We do not link our cookies or your IP address to any of your personally identifiable information. We aggregate this information with that of other users and analyze it to improve the Site. We may share aggregated information with potential collaborators, advertisers, funders, content providers and customers, in connection with the promotion of our services. However, this aggregated information does not include any of your personally identifiable information.

No Absolute Safeguards. Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Accordingly, we assume no responsibility or liability for disclosure of your information (personally identifiable or otherwise) due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.

Children. We will not knowingly collect personally identifiable information from children under age 13.

Linked Websites. The Site contains links to the websites of third-party organizations not affiliated with Crystal Stairs. We do not control the privacy and other policies of such third parties. If you click on a link, the privacy policies of the website that you link to will govern the use of your information by that website’s operator. We assume no responsibility or liability for the actions of third parties with respect to their use of your information. Accordingly, make sure you are aware of, and comfortable with, the privacy policies of any third-party websites you link to.

Correct/Update Personal Information. If you would like to review, update, change or delete information that we have collected from you, please contact us at 323-299-8998.

Privacy Policy Changes. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on the Site. Your continued use of the Site following any changes to our privacy policy will constitute your acceptance of such changes.



Corporate Headquarters
5110 West Goldleaf Circle, Suite #150
Los Angeles, CA 90056
Phone: 323-299-8998


Contact Us

For general information and questions email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you have a grievance, question, compliment, or suggestion about our program or a member of our staff? We want to know what we do well and where we need to improve. Please call our Quality Assurance Team at (323) 421-1020 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..



Our History

Like many great organizations, Crystal Stairs began with a simple premise: change is possible. As a professor at UCLA, Dr. Karen Hill-Scott wanted to create an organization that would provide service to the community, service that would have a measurable impact. In 1978, as Research Director for the Joint Center for Community Studies, she received a three-year federal research grant to study the effects of different types of child care on family functioning. Dr. Hill-Scott then brought her trusted friend Alice Walker Duff on board, and the seeds of Crystal Stairs were sown.

Crystal Stairs started in 1980 with two programs, Child Care Resource & Referral and the Child Care Food Program. Over the years, legislation, funding, opportunity and creative management fostered new programs.

In November 2010, Jackie B. Majors, our Chief Program Officer, became our Chief Executive Officer, bringing her expertise in early childhood education to our mission and vision. Ms. Majors commitment to the well-being of children and families ensure a strong and continuing dedication to the Crystal Stairs' vision


Karen Hill-Scott, Ed.D.
Co-Founder and Founding Executive Director


historyDr. Karen Hill-Scott, a member of the Crystal Stairs Board of Directors, is a nationally recognized expert in child care and development. Her career has blended university teaching, research and policy analysis, and extensive service to the community.

At Crystal Stairs, Dr. Hill-Scott is best known for her work in creating the agency and seeding the values, corporate culture and service models that continue to this day. When she left the post of Executive Director in 1993, she began a consulting career that has managed projects in worksite child care, public policy analysis, and children’s television programming. Her clients range from TRW’s Space and Defense sector to Nickelodeon and the Disney Channel, both premier children’s television networks.

In addition to her consulting work in children’s television, Hill-Scott still maintains an active teaching and lecture schedule. She has civic and public service commitments, currently serving on the boards of the Foundation for Child Development and the Commission to Re-Invent Accreditation for Early Childhood Programs as well as Crystal Stairs. Hill-Scott is currently Chair of the California Master Plan for School Readiness and was Co-Chair of the State of California Universal Preschool Task Force.

Alice Walker Duff, Ph.D.
Co-Founder and Past President

historyDr. Alice Walker Duff is Co-Founder of Crystal Stairs. For over three decades, Dr. Duff has applied her skills in the fields of education, civil rights, arts, child care and public policy. Dr. Duff served as commissioner on the groundbreaking, nine-member Los Angeles County Children and Family First – Proposition 10 Commission, as past president of the California Child Care Resource and Referral Network, and as a board member of the Center for the Child Care Work Force.

Dr. Duff has received several prestigious honors including the Southern Christian Leadership Conference, Martin Luther King Legacy Association “Rosa Parks Award,” for her service to children and families; the HAL “Unsung Hero Award;” and the Los Angeles County Commission for Women’s 16th Annual Women of the Year Award – 2nd District. She was also named the 1995 Hunger Fighter of the Year by the California Hunger Action Coalition. In 2002, she received an honorary Doctorate from her alma mater, Occidental College.

As a student activist, an active parent in the Los Angeles Unified School District, and a founding member of the Los Angeles City Ethics Commission, Dr. Duff demonstrated her beliefs about community service. She has had a leadership role in establishing many continuing organizations, including the Occidental College Black Alumni, the UCLA Black Graduate Students Association, the Family Circle of the Lula Washington Contemporary Dance Foundation, and the United California Child Care Campaign. She has served many established national organizations such as the National Black Child Development Institute, the National Association for the Education of Young Children, and the NAACP through their local affiliates.

Dr. Duff received her B.A. in Sociology from Occidental College, her M.A. in Sociology of Education from the University of California, Los Angeles (UCLA), and her Ph.D. in Urban Planning: Social Development Policy, School of Architecture and Urban Planning from UCLA.

Jackie B. Majors
Chief Executive Officer

historyAs Crystal Stairs CEO, Jackie brings a wealth of experience, a commitment to forward-thinking approaches to business development and social enterprise, and organizational continuity to the agency.

Ms. Majors brings more than 20 years of professional and instructional experience in early care and education to her role as Chief Programs Officer for Crystal Stairs. As a member of the agencys executive management team, she has overseen Child Care Subsidy, Resource and Referral, Childrens Health & Wellness programs and the SAGE Childrens Center.

Before joining Crystal Stairs, Ms. Majors was Chief Program Officer for a nonprofit organization dedicated to serving the greater Los Angeles community, providing programs to low-income, first generation high school students with dreams of going to college. Prior to that, she served as the Senior Vice President for a nation-wide child care organization where, for over 15 years she was responsible for the management of program operations for over 200 child care centers and before and after school programs in California.

Understanding the critical need for higher quality child care standards and enhanced early childhood professional development, Ms. Majors has also dedicated 13 years as an adjunct instructor in the child development department at West Los Angeles College.

Ms. Majors holds a Masters of Arts degree in Educational Administration from Pepperdine University, a Bachelors of Arts degree in Child Development from California State University, Northridge. She has served as an active member of the National Association for the Education of Young Children and has been a featured speaker and presenter at several early care and education conferences and workshops.

Ms Majors lives in Los Angeles with her husband and two school age daughters. As a native of Los Angeles, Ms Majors is keenly aware of the challenges faced by the families in our community. It is this awareness that propels her commitment to ensure that all young children have a positive early start.


Crystal Stairs Newsroom

Our External Affairs Division is pleased to assist with any media requests.

Media Contact:
This email address is being protected from spambots. You need JavaScript enabled to view it., External Affairs Coordinator
Phone: 323-421-1386

Press Releases:

09-14-2017  First 5 LA Invests In Key Early Care and Education Policy and Advocacy Partnerships
08-31-2017 Crystal Stairs Advocacy Program, Community Voices, Distributes Over 500 New Backpacks and School Supplies to Children at 4th Annual LA County Stand for Children Day4th Annual LA County Stand for Children Day
08-19-2017 Crystal Stairs to host 4th Annual LA County Stand for Children Day
05-05-2017 Crystal Stairs, Inc. Host 2nd Annual Parent Empowerment Day in Compton
12-21-2016 Crystal Stairs, Inc. Employees Donate 200 Blankets to Homeless Families
10-25-2016 Crystal Stairs Celebrates 36 Years of Community Impact at Legacy Gala
07-11-2016 Crystal Stairs to host 3rd Annual LA County Stand for Children Day
03-16-2016 Crystal Stairs CEO among 'Women Who Dared'
02-23-2016 Crystal Stairs, Inc. Hosts Inaugural Parent Resource Family Fair in Compton
10-29-2015 Crystal Stairs, Inc. Hosts Community Think Tank
10-08-2015 Crystal Stairs CEO Joins LA Countywide Commission to Improve Access to Quality Child Care
09-17-2015 Crystal Stairs to Host Professional Development Symposium for Early Childhood Educators at the California Science Center
05-29-2015 Advocacy Program to Draw Hundreds at Exposition Park in Support of Child Care
05-13-2015 Crystal Stairs, Inc. takes Hundreds of Parents and Children to Sacramento
04-27-2015 California Association of Black Lawyers Honors Crystal Stairs, Inc. at 38th Annual Conference and Gala
10-07-2014 Crystal Stairs Partners with EnrichLA to Bring Fresh Fruits and Vegetables to Head Start Site in Compton
09-24-2014 Crystal Stairs to Host Professional Development Session for Early Childhood Educators at the California Science Center
08-04-2014 Crystal Stairs Partners with Community Health Councils, Inc. to Raise Awareness of High Blood Pressure in LA County
03-26-2014 Crystal Stairs Closing the Nickerson Gardens SAGE Children's Center After 20 Years of High-Quality Child Care Services
09-25-2012 Crystal Stairs Opens Head Start Program in Compton and South Los Angeles
08-01-2012 Head Start is Now a Part of the Crystal Stairs Family
11-08-2010 Crystal Stairs names Jackie B. Majors to serve as next CEO
09-21-2010 Crystal Stairs receives award from prestigious National Black McDonalds Operators Association (NBMOA)
08-17-2010 Crystal Stairs Board Member, Dr. Elaine Batchlor, MD, MPH is appointed to Board of Directors for the upcoming MLK Hospital.
10-26-2009 Crystal Stairs will host a Lunch & Learn
10-21-2009 Funding Awarded to continue Special Needs Program (SNAP)
10-20-2009 The Census is coming in March of 2010
06-30-2009 Congresswoman Laura Richardson visits SAGE
06-02-2009 Community Voices Protests Governor’s Proposal to Eliminate CalWORKs
06-04-2009 Crystal Stairs Request For Proposal FAQs.
05-18-2009 Crystal Stairs and Community Voices Host Budget Workshop
05-11-2009 Crystal Stairs hosts a Benefit Night at the Theatre
05-05-2009 Swine Flu Information
05-04-2009 Child Care Subsidy System Request For Proposal (RFP).
04-06-2009 Crystal Stairs supports Young Author’s Book on Early Literacy
03-17-2009 Unnatural Causes Screening Provides Glimpse into Trials of Staying Healthy
  An Evening Of Theatre And Giving
  Resources That Will Benefit Children
  Study Finds Subsidized Child Care Essential For Working Families
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