Improving the Lives of Families
through Child Care Services,
Research and Advocacy

Electronic Payment Program

WELCOME TO THE CRYSTAL STAIRS ELECTRONIC PAYMENT PROGRAM

You have two electronic payment options to receive your payments for providing child care services.

  1. Electronic payment to your personal account: If you choose the direct deposit option, your payments will be electronically deposited into your bank account each payment distribution period.
  2. Skylight ONE Debit Card: If you choose the debit card option, your payments will be electronically deposited into your debit card account each payment distribution period.

Please note: On very rare occasions, payments may not be processed on the scheduled payment date. If you choose to set up automatic debits to your electronic accounts on the same dates payments are scheduled, Crystal Stairs will not be responsible for bank fees you incur should your payment be delayed.

Personal Account

Enrollment Process

  • Complete option #1 on the Electronic Payment Options form. Make sure to include your social security number or federal taxpayer identification number and to sign the form.
  • For Checking accounts attach a copy of a voided check. For Savings accounts attach a copy of a savings deposit slip or ask your bank for the routing number and account number for savings accounts.
  • Mail or fax the completed form to Crystal Stairs, Attn: Payment Processing Unit.

Payment Process

  • Once your properly completed enrollment form has been processed, your payment will be deposited into your checking or savings account on the next scheduled check run.
  • You will receive an Explanation of Payment in the mail with details of how your payment was calculated. If you have any questions regarding thepayment you received, contact the Provider Services Claims Processing Unit at 323-421-1087.
  • If you choose the direct deposit option, you must immediately inform the Payment Processing Unit at 323-421-1086 when you change your bank account to avoid any payment delays.

Click Here to Access Electronic Payment Options Form

Skylight ONE Pay Card

Benefits

  • Payment is loaded onto your pay card on scheduled payment dates.
  • A bank account is not required to obtain the pay card.
  • You have access to funds over the counter at any MasterCard member bank that displays the MasterCard logo.
  • You have access to funds at network ATM's, grocery and retail stores.
  • No Monthly Maintenance Fee.

Enrollment Process

  • Complete option #2 on the Electronic Payment Options form. Make sure to include your social security number and to sign the form.
  • Mail or fax the completed form to Crystal Stairs, Attn: Payment Processing Unit.

Card Distribution Process

  • Once your enrollment form has been processed, you will be contacted by Crystal Stairs' staff by mail and will be given an appointment to come in and pick up your pay card. (Pay cards must be picked up by the child care provider ONLY.)
  • You must present a valid California photo identification card or any other U.S Government issued identification and sign an acknowledgement form to receive your pay card.
  • Funds will not be loaded on the card until after it is picked up and an acknowledgement form is signed.

Payment Process

  • Once your pay card has been activated, your payment will be loaded onto your pay card on the next scheduled check run.
  • You will receive an Explanation of Payment in the mail with details of how your payment was calculated. If you have any questions regarding the payment you received, contact the Provider Services Claims Processing Unit at 323-421-1087.
  • If you choose the pay card option, you must immediately inform Skylight ONE at 877-814-7679 if your pay card is lost, stolen or destroyed, to avoid payment delays.

Click Here to Access Electronic Payment Options Form

Additional Pay Card Information

  • Replacement Cards delivered through regular mail:
    • $7 (one free replacement card issued per year)
    • Expedited delivery of card: $20
  • Customer Services is available Monday–Friday from 6:00 a.m. to midnight (Central Time) and Saturday and Sunday from 8:00 a.m. until 8:00 p.m. (Central Time)
  • Account balance can be checked 24/7 for free online through the automated customer service number or through anytime alerts (speaking to a live person will cause you to incur a $.50 fee)
  • Anytime Alerts can be sent via text to your phone or through email and allows you to get your balance, deposits and payment updates
  • Funds are available on Skylight cards 9:00 a.m., the day of posting
  • Free to use anywhere that displays theMasterCard logo
    • Skylight ONE will not charge the cardholder for ATM withdrawals if the machine has the MasterCard logo but cardholder may still incur ATM machine fee
  • Free "over-the-counter cash withdrawals" at any bank that displays the MasterCard logo on the window

 

If you have additional questions regarding these payment options please call:

  • Finance Payment Processing Unit (Eng/Span) 323 421-1086

Avoid Payment Delays!

  • Immediately notify Crystal Stairs Payment Processing Unit at 323-421-1086 if you change or close your bank account.
  • Immediately notify Skylight ONE Pay Card at 877-814-7679 if your debit card is lost, stolen or destroyed.
  • Changing from one payment option to another is done by completing the appropriate section and returning the form to Crystal Stairs Payment Processing Unit as soon as possible. No changes will be made over the phone.

ECE Resource Library

Due to the COVID-19 pandemic, our ECE Resource Library has suspended all on-site operation until further notice.

During this time, it is especially important for children to have daily opportunities for open-ended, play-based experiences. The following resources have been provided below in order to provide additional support to children and families.

Child Development and Learning

Dual-Language Development

Special Needs and Inclusion

Health, Safety, and Nutrition

Professionalism

Play learn

Child Care Providers

High-quality early childhood programs help prepare children for educational success and lifetime achievement. Well-trained, caring child care professionals are the hallmark of quality child care.

This section of the web site includes the following information:

 

Already a Crystal Stairs Provider?

Here’s how you can make the most of your relationship with Crystal Stairs.

Keep your provider information up-to-date. You don’t have to wait for a call from our R&R to let us know you have openings or have made changes in your services. We try to give referrals to parents that make the best “match” between what they need and what you can provide. Call our R&R at 323.421.1029 to update your information in our provider database.

Give us timely notification of changes in your fees, services, hours, location, or other information if you receive payments from Crystal Stairs to care for children enrolled on our subsidy programs. Call our Contracts Department at 323.421.1071 for information on how to update and renew your provider agreement.

Don't wait to let us know if you have a problem with your provider payment. We're here to answer your questions about how we calculate payments, the amount you were paid, and replacing a payment you did not receive. We can also tell you how to sign up for direct deposit or a debit card; it will save you a trip to the bank or the risk of a check lost in the mail. Call our Claims Department at 323.421.1087 or 323.421.1035 for information and assistance.

Do you have a complaint or a compliment about our program or a member of our staff? We want to know what we do well and where we need to improve. If you want to share your complaints or compliments, please call our Quality Assurance Team at 323.421.1020 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

ECE Professional Development and Training

How We Help Providers

Child Care Resource & Referral Service

Connecting parents seeking child care with providers offering the services they need is something we do every day. To assure that parents have choices, R&R staff outreach to new providers and regularly contact active providers to maintain a comprehensive, up-to-date inventory of services available. Every month, hundreds of parents receive free referrals to child care providers in our community.

If you are a licensed child care provider in South Los Angeles, Compton, Inglewood, Gardena, Lawndale or Hawthorne and would like to receive referrals from Crystal Stairs, please call 323.421.1029.

The R&R also conducts a variety of special projects to help providers enhance the quality of care and services offered through their programs and the effectiveness of their business practices. All of these projects provide training, resources, on-site assistance and other services to achieve their goals.

  • The California Child Care Initiative Project focuses on increasing the numbers of licensed family child care home providers who are trained and willing to serve infants and toddlers.
  • Quality Rating and Improvement System (QRIS) Coaching

Call our R&R at 323.421.1029 for more information about our basic services and special projects.

Already a Crystal Stairs Provider?

Here’s how you can make the most of your relationship with Crystal Stairs.

Keep your provider information up-to-date. You don’t have to wait for a call from our R&R to let us know you have openings or have made changes in your services. We try to give referrals to parents that make the best “match” between what they need and what you can provide. Call our R&R at 323.421.1029 to update your information in our provider database.

Give us timely notification of changes in your fees, services, hours, location, or other information if you receive payments from Crystal Stairs to care for children enrolled on our subsidy programs. Call our Contracts Department at 323.421.1071 for information on how to update and renew your provider agreement.

Don't wait to let us know if you have a problem with your provider payment. We're here to answer your questions about how we calculate payments, the amount you were paid, and replacing a payment you did not receive. We can also tell you how to sign up for direct deposit or a debit card; it will save you a trip to the bank or the risk of a check lost in the mail. Call our Claims Department at 323.421.1087 or 323.421.1035 for information and assistance.

Do you have a complaint or a compliment about our program or a member of our staff? We want to know what we do well and where we need to improve. If you want to share your complaints or compliments, please call our Quality Assurance Team at 323.421.1020 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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